FAQ


Do you have a showroom?

No, Outer art co is a web-based gallery and design firm.  All of our decorative pieces can be seen at outerartco.com.au

Can I customise my order?

If your order requires custom sizing please email your details, billing address, shipping address and sizing requirements to info@outerart.com.au and we will place your order directly.  Screens may be custom sized up to and only within the size of 2400 x 1200 x 3mm thickness. Please note that under no circumstances do we provide off cuts with any of the finished products.  Custom orders must be paid in full before any work can commence.


Are your designs original?


Each and every Outer art co design is an original stamp from our in house creative team, this includes the manufacturing process which takes place in our studio making every Outer art piece  100% Australian designed and manufactured.


Why does my Light Box Cover come without a light?

All lighting requirements are different.  Outer Art Co Provides the decorative light Box Cover, you provide the lights and electricals to suit your environment.


How long will it take?

Each piece is made to order, it will take our team approximately 4 – 6 weeks to complete your order.


Do you Deliver interstate?

Yes, Outer Art Co Delivers Australia Wide. Delivery charges are calculated at the checkout.  We encourage you to email us on completion of your order to inform us of any special circumstances or instructions that will either obstruct delivery or assist us to make a smooth delivery.


Do you Deliver overseas?

Yes, Outer Art Co delivers works globally, please contact our admin team direct by emailing info@outerart.com.au


Returns

Outer art co does not accept returns.  We advise all our clients to thoroughly inspect each piece on receipt of delivery.  Please only sign the paperwork from the transport company once you are 100 % sure that the item has reached you in good order and condition.  Signing the paperwork on receipt of delivery before inspecting the item voids the insurance. If you have any other concerns with your product please contact our admin team directly by emailing info@outerart.com.au